Reliant Air Conditioning Customer Testimonials

Hear for yourself all the good things people have to say about Reliant Air Conditioning. Our motto is Gimmick Free Since '83, and these happy customers and employees can attest how we do things.

Customer Video Testimonials

Employee Video Testimonials 

Written Customer Testimonials

Several weeks ago, we had our long-term provider of heat and AC service come by and change the filters and check out the system before winter began. Sadly, we were told that the primary AC coil was defective and that we needed to replace the two systems, soon. In short order, we had an estimate done and the news was worse than I imagined - over $17,500. My wife and I are seniors; we’re not wealthy but blessed with good health.

That quote caused me to call other providers and get a better idea of what all was entailed. Two other firms visited our home, and, in that process, we had the very good fortune of meeting your sales representative. During her initial visit, she asked the question, “Has anyone actually looked at the system to determine if it’s broken?” In fact, other than the service agent coming downstairs and pronouncing it damaged, no one had. She scheduled a second visit and brought an Arkansas fan named Jim with her, and to work they went.

After about a half hour of stressing the system both inside and outside, Jim took me to the attic and demonstrated that the coil was, in fact, working just fine. By using a detection device, he showed that there was no leakage across the entire unit. Your sales representative and I talked as Jim cleaned up the area and she advised that this is not the first time they have encountered this sort of sales technique. I will be eternally grateful that she and Jim returned to our home to establish what needs attention and what doesn’t.

Jeff, I don’t know you, but I got a good idea of what you represent and how you treat your employees today. It touches our hearts, my wife and mine, that you are recruiting, training, and recognizing men and women of the caliber of those who came to our home under your banner. I am thankful to know that Reliant is practicing business in a manner where everyone wins. While I am not seeking a way to spend several thousand dollars, you can bet that when it’s time to, Reliant will be the only one we call! I’m taking steps today to terminate the long-term relationship we have had with the other party.

We have a small community here, some 54 homes in small enclave in north Hurst. You should know that a copy of this is being posted on our community electronic bulletin board. Our hope is that you will get a number of calls with those neighbors looking for a trusting, honest opinion on all matters of air conditioning and heat. Blessings and congratulations on having THE best staff around.
— A satisfied Reliant Air Conditioning customer
Last summer, my wife and I were hoping to limp our two 20 year-old 3.5 ton AC units through one more hot Texas summer without any major repairs. Unfortunately, my wife called me at work in mid-July with the news that it was 88 our bedroom! This was obviously not good, and to make matters worse, my wife works from home. As it turned out, one of our units had died.

I decided to interview three companies as quickly as possible in order to get the one unit fixed. The first interview was with a company a friend had recommended. He misspelled the word “air conditioning” as he wrote out our estimate on a plain white piece of paper without a company logo on it. Therefore, he was out.

The second representative came from another company that advertises on WBAP. He presented a big dog and pony show, took an hour and a half out of my life, and then wanted $13,000 for one single unit.

Then, we met the Comfort Specialist from Reliant. The difference was like night and day! He was the nicest guy in the world. First of all, he didn’t do an annoying long dog and pony show. I really appreciated this having done in-home sales in the past. As a matter of fact, it didn’t seem like a sales presentation at all. It felt more like a couple of guys kicking around some ideas in order to solve the same problem. Then, he ran the numbers and it turned out that it made sense to replace both units at the same time. This was something I was not even considering. Instead of buying one unit for $13,000, we bought two 3.5 ton units from Reliant for $16,000.

After we were done, he made a couple of calls and got our install scheduled for the very next day. The next day, two of Reliant’s crews came out and got right to work. At about mid-day, it looked a bit like a small plane had crashed into my front lawn. But, my wife and I never lost faith, and it turned out GREAT. Since that day, we have saved hundreds of dollars on our utility bills. We literally could not be happier with your Comfort Specialist, your install teams, and Reliant in general. My wife and I would like to tell you THANK YOU.
— A satisfied Reliant Air Conditioning customer