Reliant Air Conditioning takes your privacy very seriously. It is our goal to keep your personal information confidential. By ensuring that you are aware of and understand our Customer Privacy Policy, we can provide you with better service. Please take a few moments to read the following policy to learn how we handle your personal information.

Introduction

Our website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our multiple platforms and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

How we collect personal information

There are several ways we may collect information about you. For example, we may ask for your contact information when you contact us via email, call to make a purchase, request support, or when participating in an online survey. Also, when you schedule an appointment with Reliant Air Conditioning, you may be asked if you want to be included in a mailing list for follow-up surveys and/or new product/service offers. All information you provide is stored in a secure database.

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form. Your information will not be sold, exchanged, transferred, or given to any company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested. For example, the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. 

Why we collect personal information?

Reliant Air Conditioning collects and uses your personal information to provide you with superior customer service, convenient access to our products and services, and to make a wider range of services available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so we can gauge customer satisfaction, develop and improve our products and services.

When we disclose personal information?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with our policies. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How we protect your personal information?

Reliant Air Conditioning protects your information through a variety of security measures through physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

You may opt out at anytime by visiting Google's advertising opt-out page.

 

Our company wide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every Reliant Air Conditioning employee. We do not knowingly solicit personal information or send them requests for personal information from children or anyone under 13 years of age.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

Our Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

Last updated May 12, 2016